FREE RETURN & EXCHANGE specializes in hair extension production and sales. We devote ourselves in providing you premium quality hair extensions with reasonable prices and top notch service. In order to offer you secure online shopping circumstance, we are launching out Free Exchange & Return campaign from now.

Return Details:

If you are not satisified and would like to return or exchange, please contact us by email in 7 days after you received the items, our email address:
Please send pictures of the hair extensions to us when you decide to make exchange or return.
Exchange can be done for free in the same style. If you want to exchange for a different style, we require you to pay the price difference if applicable.
There won't be any re-stocking fee charged for exchanges, but clients need to afford the shipping cost of the hair extensions. For refund cases the shipping fee and restocking fee will be deducted form your refund. However, if there is a problem with your product, we will provide a full refund. As for all customized products(body wave items and curly items, and all products that length is longer than 28 inches), we only pay for half refund for return package. After we confirm your exchange or return request, you can send the product back.
In order to ensure the safe transport of the hair extension, please contact us before sending it back. We have the right to refuse to sign for the package if you send them back without following our exchange procedure.
This promise is applied for all in stock hair extensions, and does not include any customized hair extensions, or special offered products. Please make sure merchandise is returned in new condition, unused, unstyled, uncut and in its original packaging.
After ensuring that these requirements are met, please contact to file your return application.

Free Cancellations:

We can cancel the order for you free of charge if you contact us within:

  • 1For in stock orders, please contact us within 8 hours after your payment is processed.
  • 2For customized orders, please contact us within 24 hours after your payment is processed.
  • 3Overdue returns will be charged a 15% restocking fee.
  • 4Orders can't be canceled once the parcel is shipped out or we have already begun to customize hair extension orders.

All rights are reserved by

If requesting a repair, exchange or order cancellation, please first contact us by email: . We will not provide any exchange, return or repair service on returned hair extension if procedures are not followed, and all losses will be afforded by customers.