• What are hair extensions?
    • Hair extensions are hair that is attached to your own hair to give you the appearance and feel of longer hair. All of our hair extensions are made from 100% real human hair.
    • What types of hair extension are there?
    • There are many different types of hair extensions, including:

      1. clip in/clip on hair extension
      2. wefted hair extensions(weaving)
      3. fusion hair extensions, including nail tip and stick tip
      4. tape in hair extensions
      5. micro loop extensions
    • Which color should I choose?
    • When choosing colors, try to look for which one is the closest to your natural hair color. The goal is to make your extensions to look as natural as possible, instead of appearing unnatural like a wig. If you want to choose one which complements your existing hair, you could check the colors of hair extensions that are slightly different from your natural hair color, but provide a nice complementary color.

      If you still can't decide which color to choose, please send a picture of your hair color to our customer service Email box: adelehairit@gmail.com Let us match the color for you.
    • Can I color, tone, or bleach my hair extensions?
    • Since hair extensions are made of 100% human hair, they can be dyed a darker color or toned by a professional hair colourist. If you do decide to get them dyed, we recommend using one weft as a tester, before dyeing/toning the full set to ensure that you are satisfied with the results.

      We strongly do not recommend getting hair extensions coloured a lighter shade, as it will require them to be bleached. Bleaching is a harmful chemical process that can alter the quality of your extensions and even damage it.

      If you are in-between shades, we recommend going for a lighter colour and taking your set to a professional hair colourist to have them dye your set a darker shade in order to achieve an overall match. If you have highlights, we recommend going for a shade that matches the lightest highlight in your hair, and having a professional hair colourist add in lowlights to your set.
    • Can I curl or straighten my extensions?
    • Just like your own hair, Hair extensions can be straightened, blow-dried, styled and curled.
    • What temperature can hair extensions be styled at?
    • In order to preserve and extend the lifespan of your hair extensions, we suggest that using a heat protectant spray prior to style your set. Additionally, we recommend using a low heat setting of 120C/250F, since high heat runs the risk of damaging the hair. The reason why we recommend opting for a lower heat setting is because it will prolong the lifespan of your hair extension set. While our own hair may be able to handle a high heat setting, our hair is also constantly getting revitalized from the scalp, whereas hair extensions don't get that sort of nutrition.
    • How long do hair extensions last?
    • The lifespan of hair extensions is determined by how well they are taken care of, what products are used on them, and how often they are worn. Usually, the lifespan of hair extensions is 3-6 months, and sometimes up to a year or longer depending on the general care they receive.
    • How to take care of my hair extension?
    • Before washing, detangle hair by gently combing from the ends to roots using a wide-tooth comb.
      Fill a basin with cool/lukewarm water. Add a small amount of moisturizing shampoo in the water. Swirl the wig gently in the basin and rinse thoroughly but gently in cold water.
      Again fill the basic with cool/lukewarm water, dilute a small amount of conditioner in the water and soak the wig for 5-10 minutes.
      Rinse gently in running water.
      To remove excess water, pat the extensions gently with a towel. For quicker drying, use a blow dryer on cool setting. Drip dry indoors.
      If you have more than 1 wig wash them separately.
      To style, you can use water based gel, light spray or mild hair wax. If used with styling products be sure to wash and dry before storage.
      Store in cool, dry place and away from sunlight and dust.
      Use a wide tooth comb to maintain the wig, and remember to comb gently part by part.
    • My hair extensions are shedding, what should I do?
    • Shedding is normal within the first couple wears, just like your own hair! However, if you feel your hair extensions are shedding excessively, please feel free to contact us.
    • My payment is not going through, what's up?
    • At checkout, please make sure that all of your personal information matches the exact information (name, address, etc) associated with your credit card. If some information does not match, the transaction will not go through. If you are unsure, please call your credit card company to see what information they have on file.

      Also, please ensure that your credit card is not restricted to making international purchases. You can also try going through the regular checkout or use PayPal if this is more convenient.

      If the problem persists, please e-mail us at adelehairit@gmail.com
    • How can I check my order status?
    • We will send you an order confirmation to your email after your order is placed. We will also provide you with a tracking number as soon as possible.
    • Do you have a return or an exchange policy?
    • Yes. If you are not completely satisfied, you can send your extensions back for an exchange; if you do not like the quality, you can send it back for exchange or refund as long as the goods are in the original packages. For more details, please visit our Refund Policy. Please e-mail us at adelehairit@gmail.com to initiate your return or exchange.
    • Why the length is not the same as description?
    • We measure the length of hair when the hair is stretched to straight, the wavy and curl texture hair will be much shorter than straight hair, pay attention to that before you place order, Thank you!
    • Why the weight is not the same as the description?
    • Because our product was made by machine, it is normal that there will be 5-10g error.
    • Why does my hair become tangled?
    • The hair would become tangled due to dryness, oil or dirt build-up, salt water and comb with wide comb.

      Make sure to wash your hair at least once a week, and if possible, twice a week would be better.

      You may use hydrating drops or consult your stylist for further suggestions.
    • Why does the hair shedding?
    • After the new product produced, there will have some floating hair on it, so when your first coming, the floating hair will fall out, hope you could understand.
    • When will you ship my order out after I paid for it?
    • we will ship the goods within 3 days after received your payment.
    • How to deal with the odor?
    • Some of the clients may talk about the odor when receiving the hair.
      Dear, there's no need to worry about this, after co-washing and nursing it for some time, the odor will disappear.